Shipping & Returns

 

Shipping Options

USPS Flat Rate

This option is free for all orders over $25 and is $4.95 for any orders less than $25. This is the only option available for AK, HI, P.O. boxes, APO/FPO, all other U.S. Territories and Canada. Orders may go via First-Class Package or Priority Mail depending on the shipment weight and destination. Tracking is available for all options. Most shipments to the lower 48 and D.C. should arrive within 3-5 days, longer for other destinations. Orders to Canada will ship via First-Class Mail International Package.  IMPORTANT NOTE: For orders shipped to Canada any applicable duties, tariffs or other fees will be the responsibility of the customer.

SPECIAL NOTICE FOR THE HOLIDAYS: Please note, our Shipping Department will be closed for the Holiday Season starting December 24th through January 5th.  As a result, the delivery of online orders will take a little longer than usual. We estimate that a few extra days will be added to our normal delivery schedule.

Meanwhile, we've tempoarily suspended our express shipping options of UPS Ground and UPS 2-Day. These will return once we get back to normal hours in our warehouse.

Thank you for your patience and understanding as we give our employees a break to spend time with their families.

UPS Ground (Temporarily Unavailable)

UPS Ground is normally available for a flat rate of $7.95 to most addresses in the lower 48 and D.C., except for P.O. boxes.

UPS 2nd Day Air (Temporarily Unavailable)

UPS 2nd Day Air is normally available for a flat rate of $12.95 to most addresses in the lower 48 and D.C., except for P.O. boxes.

If you have any questions concerning the shipment of your order, please contact us via our "submit a request" page or by calling us toll free at (855) 461-6512 (if calling from outside the U.S. please call +1-323-461-6512 and then press 0).

 

Returns and Exchanges

Not Satisfied? If for any reason you are not satisfied with your Josie Maran Cosmetics purchase, simply return the unused portion, and we will be happy to remit your account for the full amount of your purchase. If you prefer, you may exchange your purchase for other Josie Maran products. We will accept returns and exchanges within 30 days of your invoice date.

All Good Buys items are non-refundable and/or exchangeable.

Please send the products you would like to return with a copy of your invoice to:

JOSIE MARAN COSMETICS

Attn: Returns / Exchanges

12236 Sherman Way

North Hollywood, CA 91605

We recommend that your return or exchange is sent via UPS or insured Parcel Post for your protection and to insure prompt delivery. We're sorry, but return shipping fees are not refundable.

Please Note: Only items purchased on JosieMaran.com may be accepted for return or exchange. For additional information on returns and exchanges, please contact us via our "submit a request" page.