Josie Maran Cosmetics
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Josie Maran Cosmetics Customer Service Orders
Order Processing
Most orders are processed within 48 hours of receipt (processing time does not include weekend days). Orders placed on Friday after 12:00 PM PST, Saturday and Sunday will be processed the following Monday.

Orders being sent to P.O. Boxes or Military APO / FPO addresses must be shipped via the United States Postal Service and cannot be shipped via 2nd Day or Overnight Priority service.

Josiemarancosmetics.com accepts orders being shipped to U.S. destinations only. We're sorry, at this time we are unable to accept orders being shipped to international destinations.

Please Note: All purchases are subject to bank authorization prior to processing. Only authorized purchases may be processed and shipped.

Order Status
A key benefit of setting up an account with us is the ability to check the status of your most recent orders by visiting our site. This is the easiest and quickest way to get current information regarding your Josiemarancosmetics.com order. If you do not have an account set up with us, and have questions, you may email our customer service department or contact us at 877-38-JOSIE (877-385-6743).

Once your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.

Please Note: Some carriers may not provide tracking information for up to 24 business hours after the order is shipped.

Order Cancellation

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  • Item(s) not available.
  • Difficulty in processing payment information.
  • Cannot ship to address provided.
  • Duplicate order was placed.
  • Cancelled due to a customer request.

If your order is cancelled, you will receive an email notice alerting you to the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact our customer service department at 877-38-JOSIE (877-385-6743) or via email.

Item Availability
Temporarily Out of Stock
If an item selected is temporarily out of stock at the time of your order, you will not be able to add the item to your cart. Please send us an email to inquire when the product will be available for purchase.

Returns
Not Satisfied?
If for any reason you are not satisfied with your Josie Maran Cosmetics purchase, simply return the unused portion, and we will be happy to remit your account for the full amount of your purchase. If you prefer, you may exchange your purchase for other Josie Maran products. Please send the products you would like to return with a copy of your invoice to:
Josie Maran Cosmetics
Returns Department
15001 Oxnard Street
Van Nuys, CA 91411-2613

We recommend that your return or exchange is sent via UPS or insured Parcel Post for your protection and to insure prompt delivery. We're sorry, but return shipping fees are not refundable.

Please Note: Only items purchased on JosieMaranCosmetics.com may be accepted for return or exchange. For additional information on returns and exchanges, please contact us at 877-38-JOSIE (877-385-6743)

Damaged Items
If your package was damaged in shipment by the carrier, save the box and merchandise and notify us immediately at 877-38-JOSIE (877-385-6743). The carrier will inspect and pick up the damaged package and the damaged items will be replaced.
Shipping
Shipping Options and Charges
Josie Maran Cosmetics accepts orders that are billed and shipped to locations in the United States (includes APO/FPO, P.O. Boxes, and U.S. Territories). We regret that we are unable to ship to international addresses and apologize for any inconvenience.

Josie Maran Cosmetics orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Below are the shipping options available for your order. Please select the option that best suits your delivery needs during "Checkout."

Standard Service
Most orders with Standard Service are delivered within 5 -7 business days from the order's ship date. Most orders destined for P.O. Boxes are delivered within 6-14 business days from the order's ship date.

2nd Day Service
Most orders shipped via 2nd Day Service are delivered within 2-3 business days from the order's ship date. 2nd Day orders may require a signature upon delivery.

Overnight Service
Orders shipped via Overnight Service are delivered within 1 business day from the order's ship date. Overnight orders may require a signature upon delivery.

Shipments to APO/FPO and PO Box addresses?
Most items may be shipped to a P.O. Box or Military APO / FPO addresses, but some restrictions apply. Orders being sent to P.O. Boxes or Military APO / FPO addresses must be shipped via the United States Postal Service and cannot be shipped via 2nd Day or Overnight Priority service.

Shipments to Alaska, Hawaii or U.S. Territories?
Josie Maran Cosmetics accepts orders being shipped to Alaska, Hawaii and the U.S. Territories Puerto Rico, Guam, and U.S. Virgin Islands. Most items may be shipped to Alaska, Hawaii and the U.S. Territories, but some restrictions apply. Priority Shipping methods (Overnight or 2nd Day service) are not available for certain locations in Alaska and Hawaii and the U.S. Territories. If you have any questions concerning the shipment of your order, please contact us via email or call us at 877-38-JOSIE (877-385-6743)

Shipping and Handling Charges
UPS Flat Rate USPS (PO BOX and Military Addresses only)
Standard $5.95 Ground $5.95
2 Day $12.95
Overnight $20.95
Shipping Rules and Restrictions
We're sorry, we are currently unable to accept orders to be billed or shipped to destinations outside the U.S. We apologize for any inconvenience.

Priority shipping methods (Overnight or 2nd Day service) are not available for certain locations in Alaska and Hawaii and the U.S. Territories. All priority shipping methods require a signature upon delivery. If you have any questions concerning the shipment of your order, please contact us via email or call us at 877-38-JOSIE (877-385-6743).

Payment Methods
Josie Maran Cosmetics accepts the following credit cards: American Express, Visa, Mastercard, and Discover. We're sorry, we do not accept the following methods of payment: CODs, personal checks, money orders, credit cards with billing address outside the United States, gift certificates or layaway.

Please Note: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Billing
You will not be charged for your purchase until your order is shipped. For assistance with billing questions, please contact Josie Maran Cosmetics Customer Service at 877-38-JOSIE (877-385-6743)or via email.
Sales Tax
We are required by law to collect state sales tax on orders being shipped to the following states— CA.
International Shoppers
We're sorry, we are currently unable to accept orders that are billed or shipped to destinations outside of the United States. We apologize for any inconvenience.
Security Online
At Josie Maran Cosmetics, we appreciate how important security is to you. We implement various security measures in accordance with industry standards to protect the security of your personal information, both on line and off line. If you have any questions about security at the Site, you can please send us an email.


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